How do the online vehicle catalogues work?

• You will find our vehicle catalogues under the respective models. Simply select the required assembly and then your specification. In our detailed assembly drawings, you can easily select each part individually and add it to your shopping basket immediately. If you have any questions, please do not hesitate to contact us.

In which languages can I place my order?

• Our website is available in English and Spanish. Simply select your language from the menu bar at the top of the page.

How can I change my email address?

• To do so, log in to your account on our website. You can update your details at any time under the ‘Your profile’ tab.

How can I change my delivery or billing address?

• To do so, log in to your account on our website. You can update your details at any time under the ‘Addresses’ tab.

Can I make a note of certain parts for later? 

• If you would like to save a product for later, click on the ‘Add to wishlist’ button on the product page. You can use the same button to remove the item from your wishlist. You can find the items in your wishlist in your customer account under ‘Wishlist’. There you can add the items directly to your shopping cart or remove them.

How do I order a part from ENGEL IMPORTS?

• The ordering process is very simple. Once you have found the right item, simply add it to your shopping cart. You can then continue browsing the shop or proceed directly to checkout. Check all the details when completing your order and click on ‘Submit order’.

Which payment methods do you accept?

• You can pay by credit or debit card, PayPal, Google Pay, Apple Pay or Venmo.

Do I have to pay any customs fees or additional taxes/fees?

• No, you will not be charged any additional customs duties, taxes, or fees.
  

Where can I find the invoice for my order?

• We will send you the invoice for your order exclusively by email. Please check your spam folder if you cannot find the email. You will receive your invoice as soon as we have handed over your parcel to our shipping service provider.

Are there specific regulations for custom-made products? 

• For custom-made products, such as individualised interior fittings or special seat belts, we will provide you with a colour sample of the selected material in advance. If you are satisfied with the sample, please confirm your decision in writing and we will begin production. A deposit of 50% is due upon receipt of confirmation. After this point, the order cannot be cancelled. Please note that custom-made and made-to-measure products cannot be exchanged or returned. We ask for your understanding, as production is started promptly and specifically for you.

Where are the parts shipped from?

• All orders are shipped directly from our European warehouse and delivered straight to your doorstep. Most customers receive their package in 2-3 business days.
  

How long will it take for my order to arrive?

• Orders are typically delivered within 2–3 business days. However, occasional delays may occur due to customs clearance. In such cases, we work diligently to resolve the issue and ensure you receive your parts as quickly as possible. If you have any questions about your order, please do not hesitate to contact us at any time.

How much are the shipping costs?

• You will be informed of the shipping costs during the ordering process before submitting your order. In certain cases, shipping costs cannot reasonably be calculated in advance. We will inform you of this when you place your order. All information about our shipping can be found here.

Which shipping provider will deliver my packages?

• We ship all parcels with UPS Express Saver.

Do I get a tracking ID for my order?

• Yes, you will receive a UPS tracking ID by email once your order has been shipped. Your invoice is also emailed to you in a separate email at the same time.
  

Do you ship to Canada?

• Unfortunately, we do not ship internationally at this time. Orders can only be delivered to physical addresses within the United States.
  

One of my items hasn't arrived, what should I do?

• No need to worry, sometimes certain parts may take longer, especially large or rare spare parts or custom-made items. Please check your invoice in advance – it will be sent by email as soon as your order leaves our warehouse. You will find information about possible backorders (item is not in stock and will be ordered immediately) on the last page of your invoice. If you cannot find any information there, please contact us by telephone or email. Backordered items will be delivered free of charge. We understand that this can be annoying and would like to apologise for any inconvenience caused. We appreciate your understanding and will ship your outstanding order as soon as the item is back in stock.

I would like to return my order. How does the return process work?

• Please send your return to our main address: 865 Lenox Ave Ste D, Portage, MI 49024. You can find all information about the returns process here.